english
RETURN POLICY
Gather the purchases you want to return, along with the original contents and packaging.
Return at a store
You may return any item purchased on oskbw.com at OSK store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the transaction details used to make your purchase, and a valid photo ID.
Return at a store
You may return any item purchased on oskbw.com at OSK store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the transaction details used to make your purchase, and a valid photo ID.
If you want to return a Large item that OSK delivered to you, please call us at 07083860422 so we can send a vehicle to your location to pick up the large Items.
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact us immediately regarding defects, damage or other issues. Please do not contact the store. Please call us at OSK (07083860422)
Refund method and Time
With a few exceptions, we will reimburse you for returned items in the same way you paid for themonly if the item is not damage or cracked. If you prefer, you can make an exchange for the same item.
For returns through the delivery man, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process
Special considerations
Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to OSK and we’ll arrange for a replacement. If you would rather return the item by dispatch rider during your return and exchange time period, please call us for special instructions at OSK (07083860422).
