Please check the goods clearly after you received it.
1. If you are not satisfied with the product you received, you may try to contact with the vendor to agree on a solution.
Please tap Contact vendor to send a message to the Vendor. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.
And, please check the messages between you and Vendor on the page Message Center - Chats.
2. If that doesn’t help, you can apply for a return/refund request or your call us at: 07083860422
3. If the order with Free Return service, you could send back the products within 15days after order received.
Your payout goes to the bank account that you entered when you set up your store account
These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. We handle customers satisfaction and complaints
It's free to create a store on OSK Marketplace and start selling as a vendor, and there are no fees associated with local sales.but we charge the vendor base on commission on each products
Fashion, Phones, Electronics, Computers,Babies and kids, Health & Beauty, Supermarket, Gaming and accessories, etc: Users can sell new or gently used clothing items, shoes, and fashion accessories like jewelry and handbags
You need to register as a vendor to become an official OSK Supplier. setup products catalogs, start selling
OSK E-commerce marketplace is a place where one can find different brands of products coming from multiple vendors or person showcased on the same platform
Yes, you can cancel an order and get a refund after payment is successful, but it depends on the store's policies. Once the cancellation request has been accepted the payment will automatically be refunded to the buyer
if you receive a confirmation message on the screen and via email after entering your payment details. If you don't receive a confirmation, you can contact the website or shop where you made the purchase to check the status of your transaction. The order status should be confirmed after successful payment
Some products have different prices in different stores due to pricing strategies of the vendors. Vendors may also offer promotions or discounts based on their marketing objectives
We offer all our customers ultimate peace of mind. We have you covered 100% on every products purchase. We offer fast delivery, safe payment and our products is 100% Authentic
You can update your email, phone, shipping address, and more in your Account Settings by clicking on MY PROFILE on your account
Track your order on the platform or simply sign in to your Oskbw.com account to track your order by input the registered phone number and order confirmation number to check the shipping status
Oskbw.com is open to individual in Nigeria (36 states) residents, at least 16 years of age, who provide and maintain a valid email address. If you are between 13 years of age you must obtain permission from your parent or legal guardian before signing up on the platform
The OSK membership is free for customer's and Vendor's account
You can register on Oskbw.com by creating an account. You can also signup on OSK on the mobile app.